We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202413837 Decision type Investigation Landlord Metropolitan Thames Valley Landlord type Housing Association Occupancy Leaseholder Date 30 April 2026 Background In March 2023, 2 leaseholders, who live in the same block, jointly […]
Decision Case ID 202435803 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 April 2026 Background On 16 October 2024, the resident reported a loss […]
Decision Case ID 202527577 Decision type Investigation Landlord Milton Keynes City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident first reported mould in […]
Decision Case ID 202346722 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives in a block of flats with a communal […]
The landlord failed to meet its complaint timeframes at both stages of its process. It also failed to provide a copy of its stage 1 revised response.
Decision Case ID 202346956 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background Since at least March 2022 the resident has been in contact […]
Decision Case ID 202411943 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background In March 2023 the landlord issued its stage 2 response to […]
Decision Case ID 202416680 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Applicant Date 30 April 2026 Background The resident applied to succeed her late partner’s tenancy in December 2022. […]
Decision Case ID 202449626 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 30 April 2026 Background This is a group complaint involving 55 residents who pay a variable […]
Decision Case ID 202518230 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident and her daughter live in a ground floor flat. The […]