We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202339139 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background The resident lives in a ground‑floor flat owned by […]
Decision Case ID 202310341 Decision type Investigation Landlord New Outlook Housing Association Limited Landlord type Abbeyfield Occupancy Assured Tenancy Date 14 May 2026 Background The resident complained that the levels of support staff was […]
Decision Case ID 202524499 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background In 2022 the resident first reported concerns that the loft insulation […]
Decision Case ID 202444535 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background The resident lives in a block of flats. After a fire alarm […]
Decision Case ID 202531150 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background The resident has reported incidents of antisocial behaviour (ASB) […]
Decision Case ID 202526820 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background Following boiler repairs in March 2024, the landlord noted that the resident’s […]
Decision Case ID 202432828 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Shared Ownership Date 14 May 2026 Background In September 2024, the resident contacted the landlord to query the […]
Decision Case ID 202536499 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 May 2026 Background In September 2025, the resident complained to […]
Decision Case ID 202328291 Decision type Investigation Landlord Adullam Homes Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 13 May 2026 Background The resident raised concerns as he felt the […]
Decision Case ID 202347342 Decision type Investigation Landlord Be One Homes Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 13 May 2026 Background The resident lived in a property which he reported was […]