Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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One Housing Group Limited (202322111)

The complaint is about the landlord’s handling of the resident’s reports of a leak in her property.

Origin Housing Limited (202223894)

The complaint is about the resident’s reports of not receiving window cleaning services from the landlord via service charges.

Peabody Trust (202346852)

The complaint is about the landlord’s handling of the resident’s request to be moved. We have also considered the landlord’s complaint handling.

Rooftop Housing Association Limited (202311579)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.

Sovereign Network Group (202415159)

The landlord’s response to the resident’s fire safety concerns. We have also considered the landlord’s complaint handling.

Sovereign Network Homes (202421228)

The complaint is about the landlord’s handling of the resident’s reports of a faulty balcony door. The Ombudsman has also considered the landlord’s complaint handling.

Stoke-on-Trent City Council (202416992)

The complaint is about the landlord’s handling of damp and mould at the resident’s property.

Stonewater Limited (202325998)

The complaint is about the landlord’s: handling of allegations of antisocial behaviour (ASB) made against the resident. complaint handling.

The Guinness Partnership Limited (202335557)

The complaint is about the landlord’s handling of: The resident’s request to replace kitchen cupboard doors. The associated complaint.

Torus62 Limited (202330480)

The complaint is about the landlord's handling of multiple repair issues including flooring, kitchen works, plastering, and decorating.