Amplius Living (202423518)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to communal lighting. Associated formal complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Concept Housing Association CIC (202346982)
The complaint is about the landlord’s handling of the resident’s reports of: Excessive electricity payments. Damp and mould.
Cottsway Housing Association Limited (202409367)
The complaint is about the landlord’s response to the resident’s: Concerns regarding adaptation works completed to the driveway. Requests for repairs. Request to adapt the kitchen to make space for a dishwasher. We have also considered the landlord’s complaint handling as part of the investigation.
Golding Homes Limited (202317058)
The complaint is about the landlord’s handling of the resident’s reports of: Extractor fans not working in the kitchen and bathroom. A leak in the ceiling in the property. Mould in the property. Issues with electrics at the property . Noise and nuisance from children playing in the communal garden. We have also considered the landlord’s complaint handling.
London Borough of Croydon (202421223)
The complaint is about the landlord’s handling of:
London Borough of Hackney (202427755)
The complaint is about the landlord’s: Handling of the resident’s reports of a leak and the associated remedial repairs. Response to the resident's request for compensation to replace water damaged possessions. Response to the resident’s request for alternative permanent accommodation. Response to the resident's reports of racial discrimination. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Notting Hill Genesis (202345749)
The complaint is about:
Portsmouth City Council (202451326)
This complaint is about how the landlord handled the resident’s application for a priority transfer.
Sanctuary Housing Association (202422260)
The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the rear garden fence. Associated complaint.
Southern Housing (202329798)
REPORT COMPLAINT 202329798 Southern Housing 16 September 2025 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]