Midland Heart Limited (202421885)
The complaint is about the landlord’s handling of: The resident’s report of damp and mould and requests for associated repairs. Window repairs. The residents associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Royal Borough Of Greenwich (202436772)
REPORT COMPLAINT 202436772 Royal Borough Of Greenwich 26 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
West Lancashire Borough Council (202422281)
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Transfer request.
East Riding of Yorkshire Council (202413545)
This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated complaint.
Habinteg Housing Association Limited (202302620)
The complaint is about the landlord’s handling of the resident’s reports of repairs.
Hyde Housing Association Limited (202342051)
The complaint is about the landlord’s: payment of compensation, and implementation of the resident’s request for a reasonable adjustment following an earlier Ombudsman determination. complaint handling.
Irwell Valley Housing Association Limited (202418074)
The complaint is about the landlord’s handling of the resident’s: Reports concerning the standard of grounds maintenance in communal areas. Reports concerning the condition of fencing in the communal areas.
London & Quadrant Housing Trust (202424148)
The complaint is about the landlord’s handling of the resident’s complaint about the condition of her property, its proposed works, and her wish to move home.
London Borough of Enfield (202331405)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and request to be rehoused.
London Borough of Hackney (202333402)
The residents’ complaint is about the landlord’s handling of reports of anti-social behaviour (ASB) made against them. The Ombudsman has also considered the landlord’s complaint handling.