Ongo Homes Limited (202231174)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould The decant of the resident and level of compensation. The complaint.
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The complaint is about the landlord’s handling of: The resident’s reports of damp and mould The decant of the resident and level of compensation. The complaint.
The complaint is about the landlord’s response to the resident’s request for a: Boiler repair. Window repair. The Ombudsman has also considered the landlord’s complaint handling.
REPORT COMPLAINT 202234700 Abri Group Limited 8 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s: handling of the resident’s application for a housing transfer; record keeping; handling of the resident’s concerns about the structural safety of his property; handling of the resident’s associated complaint.
The complaint is about the landlord’s handling of: Plastering repairs to the resident’s bedroom and living room. Repairs reported by the resident including repairs to the floorboards in the living room due to a woodworm infestation, repairs to the bathroom, repairs to the gutters and subsequent reports of damp and mould in the resident’s kitchen. Reports that the resident had no heating or hot water for a significant period of time. The resident’s reports of poor staff conduct and a lack of support from the landlord. This Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports about the security of her bedroom windows and door. Formal complaint.
The complaint is about: The landlord’s handling of the rent account. The installation of solar panels and provision of certification. The landlord's handling of concerns regarding the efficiency and cost of the heating system. The landlord's handling of reports of damp and mould. The landlord's handling of the complaint.
This complaint is about the landlord’s responsive repairs service and its handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports about the condition of the kitchen.
The complaint is about the landlord’s: Response to repair issues. Response to the resident’s request to be rehoused.