Torus62 Limited (202310813)
The complaint is about the landlord’s: Handling of the resident’s reports of mould and damp. Handling of the resident’s reports of damage to her kitchen flooring and washing machine.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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First Choice Homes Oldham Limited (202230298)
This complaint is about the landlord’s: Response to the resident’s request to buy the property’s freehold. Complaint handling.
Harlow District Council (202229720)
The complaint is about the landlord’s: Response to reports of damage caused to the property due to a fire. Handling of the resident’s personal belongings when clearing the loft. Complaint handling.
Hyde Housing Association Limited (202125832)
The complaint is about the landlord’s: Response to the resident’s report of a roof leak and other outstanding repairs. Response to the resident’s rent query. Complaint handling.
Hyde Housing Association Limited (202323115)
The complaint is about: The landlord’s handling of the resident’s request for a kitchen and bathroom replacement. The landlord’s handling of outstanding repairs to the property.
London & Quadrant Housing Trust (L&Q) (202317961)
The complaint is about the landlord’s handling of: Repairs required to the resident’s window following a leak. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202301139)
The complaint is about: Assistance provided by the landlord during a decant and transfer process. The landlord’s response to the resident’s request for compensation for damaged items.
Notting Hill Genesis (NHG) (202214662)
The complaint is about the landlord’s handling of: Administration of service charges and rent account. Reports of disrepair and provision of cyclical works. The complaint.
Beyond Housing Limited (202306387)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment by her neighbours. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202217171)
The complaint is about the landlord’s handling of and response to: