Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London & Quadrant Housing Trust (L&Q) (202314975)

The complaint is about the landlord’s handling of: repairs following a leak from the upstairs property. the associated complaint.

London Borough of Hammersmith and Fulham (202423217)

The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould in the property. Concerns about staff conduct.

Moat Homes Limited (202345146)

This complaint is about the landlord’s handling of: The resident’s reports of water ingress in the property causing mould. The associated complaint.

Notting Hill Genesis (NHG) (202333954)

The complaint is about the landlord’s handling of the resident’s reports of noise from her upstairs neighbour. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

Notting Hill Genesis (NHG) (202410174)

The complaint is about the landlord’s handling of: the level of rent increase in 2024. the resident’s concerns about the lack of a housing officer and the landlord’s communication with her. the associated complaint.

Places for People Group Limited (202341268)

The complaint is about the landlord’s handling of: The resident’s reports of concerns regarding the energy efficiency of the property. The resident’s reports of damp and mould.

Places for People Group Limited (202417838)

The complaint is about the landlord’s handling of: Repairs to a wet room at the resident’s property. The associated complaint.

Sanctuary Housing Association (202411555)

The complaint is about the landlord’s handling of: the resident’s reports of a repair to a multi-plug socket. the resident’s complaint.

Sandwell Metropolitan Borough Council (202417491)

The complaint is about the landlord’s response to the resident’s request for a fence.

Southwark Council (202008030)

The complaint is about the landlord’s response to the resident’s reports of damp, mould, and various other repair issues. The Ombudsman has also considered the landlord’s complaint handling.