Hammersmith and Fulham Council (202303713)
The complaint is about the landlord’s handling of: Support and advice provided to the resident in relation to rent arrears. A request for translation services. The associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Hyde Housing Association Limited (202301819)
This complaint is about the landlord’s handling of the residents reports of: Banging noises from the water pipes in her building. Repairs to her kitchen window. This complaint is also about the landord’s handling of the associated complaint.
Islington Council (202317656)
The complaint is about the landlord’s handling of the resident's reports of subsidence and damp and mould in the property.
Notting Hill Genesis (NHG) (202215504)
The complaint is about the landlord’s: Response to the resident's queries regarding the reasonableness of service charges paid. Response to the resident’s concerns about internal fire compartmentation in the building. Handling of the resident’s concerns about the delays to cladding remediation works. This investigation also considers the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202226410)
The complaint is about the landlord’s handling of the resident’s requests for assistance with his rehousing needs. The Ombudsman investigated the landlord’s:
Orbit Group Limited (202229374)
The complaint is about: The landlord’s handling of bathroom works and subsequent complaint. The landlord’s handling of a bathroom door replacement.
Sovereign Network Homes (202227310)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of damaged belongings. Concerns regarding her and her family’s health and wellbeing. Complaint about the level of compensation.
Sovereign Network Homes (Former Network Homes) (202325277)
The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property. The associated complaint.
Birmingham City Council (202309639)
The complaint is about the landlord’s: Handling of the mutual exchange. Response to the resident's reports of repairs following the mutual exchange. Complaints handling.
Gateway Housing Association Limited (202216373)
The complaint is about the landlord’s: Handling of allegations of anti-social behaviour (ASB) about the resident. Handling of the resident’s reports of harassment. Complaint handling.