Housing Solutions (202414087)
The complaint is about the landlord’s handling of: works to improve wall insulation in the property. the resident’s reports of window repairs. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
London & Quadrant Housing Trust (202325886)
The complaint is about the landlord’s handling of: Gas repair work required at the property. The resident’s associated complaint.
London & Quadrant Housing Trust (202403569)
The complaint is about the landlord’s handling of the resident’s Right to Buy application from 2023.
London & Quadrant Housing Trust (202415483)
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour. concerns about fire safety in the block. reports of the communal front door being unsecure. concerns about the cleanliness of the communal areas. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
London Borough of Hammersmith and Fulham (202340356)
The complaint is about the landlord’s handling of the resident’s request for it to reconsider the external communal area arrangements. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202405556)
The complaint is about the landlord’s handling of reports of a leak effecting the leaseholder’s property.
Origin Housing Limited (202445269)
The complaint is about the landlord’s handling of: A leak into the property. The damage caused to the property from the leaks.
Peabody Trust (202425849)
The resident’s complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Complaint handling.
South Tyneside Council (202424803)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202348554)
The complaint is about the landlord’s handling of the resident’s concerns about the installation of a garden fence reducing the size of her garden. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.