Homes Plus Limited (202304135)
The complaint is about the landlord’s handling of: The back door replacement. Damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The back door replacement. Damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
The resident’s complaint is about the landlord’s response to an electrical consumer unit in her property catching fire.
The complaint is about the landlord’s handling of: The resident’s requests for rehousing. The resident’s reports of antisocial behaviour (ASB). The resident’s complaint.
The complaint is about the landlord’s handling of a roof leak. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports about repair issues caused by damp. The Ombudsman has also investigated the landlord’s complaints handling.
The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. The associated complaint.
The complaint is about the landlord’s: Handling of the gas leak. Handling of concerns about the conduct of the contractors during a subsequent visit. This report has also taken into consideration the landlord’s handling of the associated complaints.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
The complaint is about the landlord’s handling of: a boundary dispute with a neighbouring property. the resident’s reports of anti social behaviour (ASB) by the neighbour. the complaint.
The complaint is about the landlord’s handling of a repair to the oven and fan.