Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Wandle Housing Association Limited (202429613)

The complaint is about the landlord’s handling of the resident’s reports of roof repairs and damage to a bedroom wall. The Ombudsman has also considered the associated complaint handling.

Winchester City Council (202322119)

The resident’s complaint is about the landlord’s response to:  Reports of damp and mould in the property. Reports of heating and ventilation issues. Reports of incurred debt as a result of the property condition. The resident’s concerns about the landlord’s maintenance of the land at the rear garden. The resident’s concerns about the boundary line of the rear garden.

Abri Group Limited (202423985)

  REPORT COMPLAINT 202423985 Abri Group Limited 29 May 2025 (amended 1 July 2025)   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]

London & Quadrant Housing Trust (202228981)

The complaint is about the landlord’s handling of: Snagging works in the property. The resident’s concerns about the fire alarm trunking. The landlord’s handling of the complaint has also been considered.