Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of repairs following the resident moving into a mutual exchange property. The Ombudsman has decided to consider the landlord’s record keeping.
The complaint is about the landlord’s handling of repairs to the ventilation system in the resident’s bathroom. The Ombudsman has decided to consider the landlord’s complaint handling.
The complaint is about: The landlords handling of the resident’s reports of alleged antisocial behaviour (ASB) from her neighbour. The landlord’s complaint handling has also been investigated.
The complaint is about: The landlord’s handling of repairs to the boiler. The landlord’s response to concerns about the conduct of operatives. This investigation has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of low water pressure. The Ombudsman has also taken the decision to investigate the landlord's handling of the resident's complaint.
The complaint is about the landlord’s: Response to reports of fly tipping. Handling of the associated complaint.
The complaint is about the landlord’s handling of reports of no heating and hot water due to a faulty boiler.
The complaint is about the landlord’s handling of the resident’s housing application. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs in the property. The Ombudsman has also considered the landlord’s complaint handling.
This complaint is about the landlord’s handling of the resident’s request for roof repairs.