Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Somerset Council (202433641)

The complaint is about the landlord’s response to the resident’s reports of humidity, damp, and mould. We have also considered the landlord’s complaint handling.

Southern Housing (202410194)

The complaint is about the landlord’s handling of: The resident’s reports about damp and mould and related repairs for extractor fans, loft insulation and gutters. The resident’s reports about the front door. The resident’s reports about leaks and repairs to the kitchen ceiling. The complaint.

Southern Housing (202435331)

The complaint is about the landlord’s handling of: The resident’s reports of leaks, and the associated repairs. The complaints process.

Southwark Council (202330730)

The complaint is about the landlord’s response to the resident’s reports of a leak from the flat above. The Ombudsman has also considered the landlord’s complaint handling.

Stonewater Limited (202432300)

The resident’s complaint is about the landlord’s handling of her reports of antisocial behaviour (ASB), in particular her reports of her neighbours using chemicals to kill weeds in communal areas.

Torus62 Limited (202432384)

The complaint is about the landlord’s response to the resident’s: Reports of faulty heating controls. Associated complaint.

Bristol City Council (202441973)

The complaint is about the landlord’s handling of the resident’s request for it to remove a tree beyond her garden fence. We have also looked at the landlord’s handling of the associated complaint.

Clarion Housing Association Limited (202424212)

The complaint is about the landlord’s handling of various repairs at the property including to the windows, doors, extractor fan, an exterior wall, and the garden. We have also considered the landlord’s complaint handling.