Camden Council (202322143)
The complaint is about the landlord’s response to the resident’s reports of disruption to the heating system.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Leeds City Council (202327705)
The complaint is about the landlord’s handling of damp and mould and a blocked toilet at the resident’s property.
London Borough of Hackney (202225946)
The complaint is about the landlord’s handling of: Repairs to the front and rear communal door and the resident’s front door. The associated complaint.
Peabody Trust (202228723)
The complaint is about the landlord’s handling of disrepair works. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202231355)
The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also investigated the landlord’s complaint handling. The Ombudsman has also investigated the landlord’s record keeping.
Poplar Housing And Regeneration Community Association Limited (202229979)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from a neighbour. Associated complaint.
Thirteen Housing Group Limited (202308820)
The complaint is about the landlord’s response to the resident’s reports of pests within the property.
Birmingham City Council (202230143)
The complaint is about the landlord’s handling of: The resident’s reports that the landlord’s actions resulted in a Data Protection Act (DPA) breach. The resident’s concerns about the landlord’s administration of their rental account.
Great Places Housing Association (202306364)
The complaint is about the landlord’s handling of the resident’s reports that the window cleaning was not being performed. The Ombudsman has also considered the landlord’s complaint handling.
Great Places Housing Association (202310469)
The complaint is about the landlord’s handling of the resident’s reports of a faulty boiler. The Ombudsman has also considered the landlord’s complaint handling.