Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handing of the resident’s: Reports of damp and mould. Request for compensation for damage caused to their personal belongings. This service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: repairs to the roof of the house. renewal of the loft insulation. repairs to the shed roof. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord's: Response to the resident’s reports of flooding caused by water leaks at her property. Complaint handling.
The resident’s complaint is about the landlord’s handling of damp and mould.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent repairs. We have also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of a water leak.
The complaint is about the landlord’s response to the resident’s: concerns that she was responsible for communal electricity costs. complaint.
The landlord’s handling of the resident’s reports of a roof leak causing water damage. We have also considered the landlord’s complaint handling.
The complaint is about: Repairs to the communal front door. Repairs to the lift. The absence of a scheme manager. The standard of grounds maintenance, cleaning, and concerns about the bins. The handling of the associated complaint.
The complaint is about the landlord’s: Response to the resident’s reports of neighbour nuisance. Handling of the associated complaint.