Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Reports of racial discrimination Reports of poor communication Concerns about its oversight of the housing cooperative’s responsibilities Associated complaint
The complaint is about the landlords handling of the resident’s reports regarding: The conduct of grounds maintenance contractors. Cleaning of communal areas. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of the resident’s reports of faulty hot water cylinder.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint.
The complaint is about the landlord’s handling of: The resident’s reports of flooding in her garden. The complaints.
The complaint is about the landlord’s handling of repairs to the resident’s heating system and the compensation it offered.
The complaint is about the condition of the property when let and the landlord’s handling of reported repairs.
The complaint is about the landlord’s handling of reports of damage, damp and mould following a leak. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s requests for compensation for the period when her home had no heating or hot water. The Ombudsman has also assessed the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.