We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202429991 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 21 November 2025 Background The resident is the leaseholder of a first […]
Decision Case ID 202326788 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Shared Ownership Date 21 November 2025 Background The resident is a leaseholder of […]
Decision Case ID 202432413 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Assured Tenancy Date 21 November 2025 Background The landlord became aware that aluminium composite material (ACM) cladding […]
Decision Case ID 202344850 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives with her children, including a newborn. She reported a […]
Decision Case ID 202444908 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident lives in a maisonette. Her son has asthma. What the […]
Decision Case ID 202402381 Decision type Jurisdiction Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident moved into a 1-bedroom bungalow owned by the landlord. The […]
Decision Case ID 202510667 Decision type Investigation Landlord Pinnacle Affordable Homes Ltd Landlord type For profit Occupancy Assured Shorthold Tenancy Date 21 November 2025 Background The resident has lived in the property with her […]
Decision Case ID 202402357 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 November 2025 Background The property is a 3-bedroom house and was […]
Decision Case ID 202428472 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 November 2025 Background The resident’s property is a converted maisonette, and the […]
Decision Case ID 202506468 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident moved into the property in late 2023. In November […]