Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Decision Case ID 202504091 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The property is a 1 bedroom, ground floor flat in an extra […]
Decision Case ID 202317005 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 27 November 2025 Background The resident lived in the property which was […]
Decision Case ID 202334164 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident moved to her property in December 2022 via a […]
Decision Case ID 202346243 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November 2025 Background The resident lives in a one bedroom flat. He signed the […]
Decision Case ID 202507105 Decision type Jurisdiction Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO Occupancy Temporary Occupancy Agreement Date 27 November 2025 Background The resident moved into the property […]
Decision Case ID 202335065 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 November 2025 Background The resident complained that he is paying a higher level of service […]
Decision Case ID 202335583 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 November 2025 Background The resident’s annual gas safety check was due in June […]
Decision Case ID 202342416 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 November 2025 Background The resident complained the landlord had not satisfactorily responded to his queries […]
Decision Case ID 202342861 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 November 2025 Background The resident raised queries about the service charge for fire protection and […]
 Decision Case ID 202416211 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 November 2025 Background The resident lives in a block of flats. She was […]