Bolton at Home Limited (202402454)
The complaint is about the landlord’s handling of cladding repairs and its response to a request for compensation relating to heating costs.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Brighton and Hove City Council (202340117)
The complaint is about the landlord’s response to the resident’s reports of no hot water at the property.
Citizen Housing Group Limited (202317398)
The complaint is about: The resident’s access to his vehicle being restricted by the landlord. The landlord attempting to conduct electrical safety checks at the property.
GreenSquareAccord Limited (202446563)
The complaint is about the landlord’s handling of damp and mould in the resident’s home. We have also assessed the landlord’s complaint handling.
Guildford Borough Council (202422292)
The complaint is about the landlord’s handling of the resident’s: Tenancy while she was away from the property. Son’s vulnerabilities while she was away from the property. Associated complaint.
Haringey London Borough Council (202308169)
The complaint is about the landlord’s: Handling of the resident’s reports of damp, mould, and the associated property repairs. Response to the resident’s reports of a faulty kitchen window. Response to the resident’s request for it to replace household appliances. Complaint handling.
Haringey London Borough Council (202500562)
The resident’s complaint is about the landlord’s handling of: Damp and mould and draughts in her property. The information held on its records. Her request to be rehoused. The complaint.
Housing Solutions (202332388)
The complaint is about the landlord’s: Response to reports of noise nuisance. Handling of a window repair. Handling of heating repairs. Response to reports of damp and mould. Handling of repairs to wall and ceiling cracks. Handling of a communal lift repair. Maintenance of bins in the communal area. Processing of a compensation payment. Response to the resident’s request that it relocate an extractor fan. Complaint handling.
Leeds City Council (202450473)
The complaint is about the landlord’s handling of the resident’s reports of CCTV in his neighbour’s property.
London & Quadrant Housing Trust (202405373)
The complaint is about the landlord’s handling of the resident’s: request to succeed her mother’s tenancy. complaint.