We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The local council’s consideration of the resident’s housing application and the associated banding. The conduct of the local council’s staff in respect of housing allocation. The landlord’s response to the resident’s reports of noise. The landlord’s complaint handling.
The complaint is about the landlord’s decision to send a legal letter to the resident. We have also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of a guttering repair and external wall damage.
The complaint is about the landlord's handling of the resident's rent account. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s reports of a leak. The landlord’s handling of the resident’s concerns about the windows and external doors . The landlord’s handling of the resident’s complaint.
The resident’s complaint is about the landlord’s handling of: Damp and mould in the property. Her request for reimbursement for her damaged belongings.
The complaint is about the landlord’s response to the resident’s: Request for window repairs. Reports of damp and mould. Concerns about the suitability of the property.
The complaint is about the landlord’s handling of leaks which affected the resident’s flat. We have also assessed the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct in his home during a gas safety inspection.
The complaint is about the landlord’s handling of damp caused by a neighbour’s driveway. We have also investigated the landlord’s complaint handling.