We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s concerns about: The standard of cleaning and condition of the communal areas of her estate. Vermin in the communal area. The associated complaint.
The complaint is about the landlord’s response to the leaseholder’s request: To replace the guttering, fascia, soffits and gable end. To repair a leak from the roof. We have also considered the landlord’s complaint handling as part of the investigation.
The complaint is about the landlord’s: Communication in relation to the resident’s requests for information. Complaint handling.
The complaint is about the landlord’s: handling of repairs to windows and external doors at the property. record keeping. complaint handling.
The complaint is about the landlord’s response to the resident’s request for a new garden fence.
The complaint is about: The landlord’s handling of the resident’s concerns about the fire alarm going off and the lift being deactivated. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The resident’s complaint is about the landlord’s handling of leaks into the property, and the subsequent damage caused. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s reports of: Structural issues with an external wall. Damp and mould and its repair of the associated leaks. A loss of heating and hot water following a repair.
The complaint is about the landlord’s response to the resident concerning the letting condition and her repairs reports.
The complaint is about the landlord’s handling of repairs to a communal front door.