Waverley Borough Council (202413277)
The complaint is about the landlord’s response to the resident’s request for use of her garden. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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A2Dominion Housing Group Limited (202323177)
This complaint is about how the landlord handled repairs to the resident’s front and back doors.
Abri Group Limited (202302093)
The complaint is about the landlord’s handling of: The residents request to sell her share of her property. The complaint.
Hexagon Housing Association Limited (202230605)
The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould in her home, together with the associated repairs. Antisocial behaviour (ASB) from her upstairs neighbour. The Service has also considered the landlord’s record keeping.
Homes Plus Limited (202321278)
The complaint is about: The landlord’s handling of the resident’s concerns about the positioning of the carbon monoxide detector.
Lambeth Council (202322062)
The complaint is about the landlord’s handling of: Blocked drains and pipes, which caused multiple back surges of sewage into the property. The dissolution of estate meetings and communication about this. An increase in service charge. The formal complaint.
London & Quadrant Housing Trust (L&Q) (202231157)
The complaint is about the landlord’s response to the resident’s reports of issues with her windows. This investigation also considers the landlord’s complaint handling and record keeping.
Metropolitan Thames Valley Housing (MTV) (202318080)
The complaint is about the landlord’s handling of a boiler repair.
Moat Homes Limited (202222369)
The complaint is about the landlord’s response to: The resident’s concerns about her boiler. The associated complaint.
Notting Hill Genesis (NHG) (202234742)
The complaint is about the landlord’s handling of repairs to a communal gate. We have also assessed the landlord’s complaint handling.