Hyde Housing Association Limited (202322059)
The complaint is about the landlord’s handling of the balcony door repair. The Ombudsman has also looked at the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Karibu Community Homes Limited (202219036)
The complaint is about landlord’s: Management of window repairs and access panels. Response to the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202310094)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the complaint has also been considered.
London Borough of Islington (202410898)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and the associated repairs.
London Borough of Tower Hamlets (202202779)
The complaint is about the information provided in the landlord’s end of year service charge summaries.
Metropolitan Thames Valley Housing (MTV) (202321618)
The complaint is about the landlord’s handling of reports about the toilet overflowing and flooding the bathroom.
Moat Homes Limited (202322845)
The complaint is about the landlord’s handling of the resident’s complaints about shower issues, a bathroom refit, and associated move to temporary accommodation.
Orbit Housing Association Limited (202227400)
The complaint is about the landlord’s handling of works to the resident’s windows and door. The Ombudsman has also investigated the landlord’s complaints handling.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202334224)
The complaint is about the landlord’s: Response to the resident’s reports about repairs to the property. Decision to not decant the resident during repair work. We will also consider the landlord’s complaint handling as part of this investigation.
Believe Housing Limited (202410482)
The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports. We have also investigated the landlord’s complaint handling.