We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The landlord did not respond to the resident’s request to escalate the complaint to stage 2. It acknowledged this in its complaint response and offered compensation. However, it did not set out learnings and how it would prevent it happening again in the future.
Decision Case ID 202406701 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 1-bedroom flat. Since November 2022, she has […]
Decision Case ID 202431207 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a 3-bedroom house. The tenancy began in 2014. […]
Decision Case ID 202431989 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 1-bedroom property. He has been reporting […]
Decision Case ID 202506435 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident reported a damp smell coming […]
Decision Case ID 202509792 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 28 November 2025 Background The resident has lived at a 1-bedroom semi-detached bungalow since 2019. […]
Decision Case ID 202414395 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a new build property. He raised a […]
Decision Case ID 202324164 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident says he has experienced repeat […]
Decision Case ID 202408451 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident signed the tenancy agreement in […]
Decision Case ID 202222940 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident contacted us as he had not […]