We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202410084 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 December 2025 Background The resident lives in a 3-bedroom flat in a […]
Decision Case ID 202416814 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 December 2025 Background The resident complained to the landlord about the length […]
Decision Case ID 202508744 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 December 2025 Background The property is a 1-bedroom flat on the top floor of […]
The landlord had not responded in line with its complaint policy of the Code.
Decision Case ID 202408770 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date 1 December 2025 Background The landlord has told us that the resident declined to discuss […]
Decision Case ID 202438130 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 1 December 2025 Background The resident lives in a 2-bedroom flat with her partner and 4 […]
Decision Case ID 202430339 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Shared Ownership Date 1 December 2025 Background The resident’s property is not directly connected to the main drainage network, so […]
Decision Case ID 202401793 Decision type Investigation Landlord Southway Housing Trust (Manchester) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 December 2025 Background The resident lives in a 2-bedroom flat. She lives […]
Decision Case ID 202427549 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 1 December 2025 Background The resident asked the landlord to install a radiator in the toilet […]
Decision Case ID 202413497 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident has reported damp and mould in the property and […]