Plus Dane Housing Limited (202346784)
The complaint is about the landlord’s handling of reports of smell in the property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Southern Housing (202232562)
The complaint is about the landlords handling of: Works agreed in September 2021. The resident’s report of a leak. The associated complaint.
Southern Housing (202312644)
The complaint is about the landlord’s handling of: The resident’s complaint about the level and reasonableness of a service charge increase. The resident’s concerns about which elements of the service charges were payable. The resident’s request for further information about service charges and a service charge increase. The resident’s concerns that inadequate materials had been used by the developer to mount a mirror cabinet. We have also considered the landlord’s complaint handling.
Southern Housing (202314409)
The complaint is about the landlord’s: Handling of the resident’s reports about a boiler repair. Delays starting a gate adaptation. Handling of problems with the resident’s front door. Complaint handling.
The Guinness Partnership Limited (202435422)
The complaint is about the landlord’s handling of the resident’s: Reports of a mice infestation in the property. Associated complaint.
Torus62 Limited (202402467)
The complaint is about: The landlord’s handling of the resident’s reports of damp, and repairs. The landlord’s handling of the complaint.
Walsall Housing Group Limited (202427673)
The complaint is about the landlord’s handling of: The resident’s reports of drainage and plumbing issues at the property. The associated complaint and the resident’s request for compensation.
Warrington Housing Association Limited (202419571)
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB).
Accent Housing Limited (202329781)
The complaint is about the landlord’s handling of the resident’s reports of: A fallen tree and damage caused to her fence Delays in the boiler installation Mould on the bathroom ceiling A window leak in the bedroom We have also considered the landlord’s complaint handling
Access Homes Housing Association Limited (202326268)
The complaint is about the landlord’s handling of the resident’s concerns about: A faulty boiler at the property. A gas safety inspection. Her medical information which was related to her vulnerabilities. The associated complaint.