Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Barnet (202428033)

The complaint is about the landlord’s handling of the resident’s: Reports of issues with the drains, damp, and mould. Associated complaint.

London Borough of Havering Council (202320506)

The resident’s complaint is about: Repairs to the guttering, including the time taken to remove scaffolding put up and the communication around this. We have also considered the landlord’s handling of the associated complaint.

London Borough of Lambeth (202428007)

The complaint concerns the landlord’s handling of the resident’s: Reports of multiple repair issues, including leaks, damp and mould. Complaint.

London Borough of Wandsworth (202315207)

The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould and the associated repairs. Response to the resident’s reports of damaged belongings. Complaint handling.

Metropolitan Thames Valley Housing (MTV) (202320804)

The resident’s complaint is about the landlord’s: Communication regarding rent arrears. Response to her reports about the condition of the property at the start of the tenancy. Handling of her concerns about staff conduct.

Peabody Trust (202429059)

The complaint is about the landlord’s handling of: The resident’s stay in temporary accommodation. The resident’s complaint.