We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202415013 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The complaint which was made to the landlord was submitted as a group […]
Decision Case ID 202435787 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background On 2 December 2024 the resident called the landlord to report a […]
Decision Case ID 202335826 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background In January 2023 the resident reported damp and mould in the bathroom. She […]
Decision Case ID 202428156 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 April 2026 Background The resident lives in […]
Decision Case ID 202216028 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 10 December 2025 Background The resident complained to the landlord as she was unhappy with how […]
Decision Case ID 202407368 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 10 December 2025 Background The resident is a tenant of the landlord and lives in […]
Decision Case ID 202410631 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 10 December 2025 Background On 21 July 2025 we issued our determination […]
Decision Case ID 202449599 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 10 December 2025 Background The resident reported antisocial behaviour and noise […]
Decision Case ID 202508539 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background The resident lives with his wife and son at the property since […]
Decision Case ID 202413110 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 10 December 2025 Background The resident lives with a joint tenant and her daughter. […]