We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202338591 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background In December 2023 the resident complained to the landlord […]
Decision Case ID 202334895 Decision type Jurisdiction Landlord Midland Heart Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 December 2025 Background The resident reported a leak into the property on 3 July […]
Decision Case ID 202514101 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The property is a ground floor flat in a house conversion. In […]
Decision Case ID 202441046 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident and her 2 children (aged 12 and 18) lived in […]
Decision Case ID 202329336 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident pays a variable service charge for services which are […]
Decision Case ID 202440830 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background Since September 2022, the resident has been reporting a […]
Decision Case ID 202446442 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident has health diagnoses including chronic fatigue syndrome […]
Decision Case ID 202515263 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident completed a mutual exchange to the property in July 2024. […]
Decision Case ID 202440780 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident moved into the property in March 2024. During the same […]
Decision Case ID 202514381 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident is unhappy her home is damp and cold. She says the […]