Sandwell Metropolitan Borough Council (202305599)
The complaint is about the landlord’s handling of the resident’s: Request that it fund external mediation. Associated formal complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sovereign Network Homes (202314090)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould in the property. The Ombudsman has considered the landlord’s complaint handling.
Tower Hamlets Homes (202234784)
The complaint is about the landlord’s response to the resident’s reports of recurring leaks, damp, mould, and associated repairs at her property.
Tower Hamlets Homes (202310957)
The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the walls when the property was let. Handling of repairs to accommodate a washing machine in the kitchen. This report also looks at the landlord’s handling of the resident’s complaint.
B3 Living Limited (202307898)
The complaint is about the landlord’s handling of the resident’s concerns about the neighbour’s dog fouling.
Bromford Housing Group Limited (202328975)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of the complaint.
East Midlands Housing Group Limited (202223368)
The complaint is about the landlord’s handling of the resident’s: Reports of delays in repairing and replacing the gas boiler. Associated formal complaint.
Flagship Housing Group Limited (202305024)
The complaint is about the landlord’s handling of the resident’s: report of repairs outstanding to the property on letting. request to fit an external post box, ring doorbell and a solar outside light. complaint.
Gentoo Group Limited (202307173)
The complaint is about the landlord’s response to the resident’s reported concerns about his new kitchen flooring.
Hightown Housing Association Limited (202400264)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) including noise nuisance and the use of cannabis. Response to the resident’s requests for soundproofing adaptations. Response to the resident’s health conditions and its provision of reasonable adjustments. Response to the resident’s request for rehousing. Handling of the resident’s complaint.