Futures Housing Group Limited (202424095)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (202413622)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the boiler and the associated remedial repairs.
London Borough of Wandsworth (202441950)
The complaint is about: The landlord’s response to the resident’s concerns about the property’s condition. The resident’s related concerns about unfair treatment by the landlord (including an allegation of bias). The landlord’s complaint handling.
Notting Hill Genesis (202446412)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the staircase and landing.
Places for People Group Limited (202327952)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould from May 2024.
Platform Housing Group Limited (202415962)
The resident’s complaint is about: The landlord's handling of repairs relating to damp. The landlord's handling of the associated complaint.
Plus Dane Housing Limited (202336244)
The complaint is about the landlord’s handling of damp and mould. We have also assessed the landlord’s complaint handling.
Sandwell Metropolitan Borough Council (202446323)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The resident’s reports of anti-social behaviour (ASB). The Ombudsman has also looked at the landlord’s complaint handling.
Together Housing Association Limited (202422315)
The complaint is about the landlord’s handling of the resident’s Concerns about the conduct of a staff member. Reports of harassment from a neighbour.
Accent Housing Limited (202330977)
The complaint is about the landlord’s handling of the resident’s reports about water ingress at her home.