We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The resident’s complaint is about the landlord’s response to her reports of low water pressure when using the bathroom shower head. We have also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of water ingress, subsequent damp and mould and damage to his property.
The complaint is about the landlord’s handling of several repairs to the property. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the residents: Reports of leaks in the property. Associated complaint.
This complaint is about the landlord’s handling of: The resident’s concerns about the replacement of communal lifts. The associated complaint
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her home. The resident’s concerns about the safety of the electrics in the property. This service has considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Repairs to windows at the resident’s property. The associated complaint.
The complaint is about the landlord’s response to: The resident’s reports that items left in the communal garden area were a health and safety risk. The resident’s request for a management move. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould; the associated complaint.