London & Quadrant Housing Trust (202444757)
The complaint is about the landlord’s handling of the resident’s reports about the condition of her window and front door.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Hackney (202429110)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise from her neighbour.
Notting Hill Genesis (202422119)
The complaint is about the landlord’s handling of: The provision of sandbags, reimbursement for damaged goods, and flooring repairs after a sewage flood in the resident's property. The resident’s reports of a person urinating in the communal areas of her block. We have also investigated the landlord’s complaint handling.
Royal Borough of Kensington and Chelsea (202416374)
The complaint is about the landlord’s response to the resident’s concerns about the installation of CCTV on the estate.
A2Dominion Housing Group Limited (202332747)
The complaint is about the landlord’s handling of: Repairs to the pipework in the kitchen to resolve the resident’s reports of a foul odour and water safety concerns. The associated complaint.
Accent Housing Limited (202434480)
The complaint is about the landlord’s handling of: A roof leak, damp and mould, and internal repairs. The resident’s reports of damage caused to her possessions. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.
Babergh District Council (202430826)
The complaint is about the landlord’s handling of the resident’s: Concerns about a new lock in the front door of the property. Request for a fence to be installed in the front garden. Reports of damp and mould, and associated repairs within the property. Associated complaint.
City of Westminster Council (202433464)
The complaint is about the landlord’s handling of the resident’s reports of a blocked downpipe which was causing water ingress into his property.
Curo Places Limited (202345565)
The complaint is about the landlord’s handling of: Damp, mould and associated work at the property. Repair appointments relating to a chimney cowl and bath panel. We have also considered the landlord’s complaint handling.
Golding Homes Limited (202413086)
The complaint is about the landlord’s handling of: Repairs in the property including asbestos, damp, and mould. Communication. The Ombudsman has investigated the landlord’s complaint handling.