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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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GreenSquareAccord Limited (202446617)

Decision Case ID 202446617 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 18 December 2025 Background In mid-2024, the resident experienced a rat infestation and a roof leak that […]

Hyde Housing Association Limited (202407518)

Decision Case ID 202407518 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a 3-bedroom house with her 5 children. […]

Leeds City Council (202324679)

  Decision Case ID 202324679 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 18 December 2025 Background The resident has been a secure tenant of a 2-bedroom house […]

Leeds City Council (202328285)

  Decision Case ID 202328285 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a 3-bedroom house […]

Leeds City Council (202336278)

  Decision Case ID 202336278 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident’s tenancy started in January 2021. […]

London & Quadrant Housing Trust (202326097)

  Decision Case ID 202326097 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 18 March 2026 Background The resident is a variable service charge payer. In […]

London Borough of Camden Council (202335792)

Decision Case ID 202335792 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident has been reporting antisocial […]

London Borough of Camden Council (202435085)

  Decision Case ID 202435085 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident moved to the […]

London Borough of Camden Council (202438005)

Decision Case ID 202438005 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 18 December 2025 Background The complainant is a leaseholder who rents […]

London Borough of Hackney (202348222)

  Decision Case ID 202348222 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a 1-bedroom […]