Read our damp and mould report focusing on Awaab's Law

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Peabody Trust (202201272)

This complaint is about the landlord’s response to the resident’s: Concerns about the security at their block. Request for the ‘wholesale redesign’ of their block. Request that the landlord clarify its role and responsibilities with regards to: Service Charges, including what these covered. The estate manager and caretakers. Concerns about flooding in the basement in 2019 which remained for several months. Concerns about the landlord’s initiative in 2021 to clear communal walkways. Reports of issues with pests in their block and in the external areas. Reports of the ‘substandard’ communal door to their block. Reports of issues with the condition of their block including the standard of decoration and the communal cleaning. This complaint is also about the landlord’s handling of the associated complaint.

Peabody Trust (202213984)

The complaint is about the landlord’s handling of the leaseholder’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.

Richmond Housing Partnership Limited (202305144)

The complaint is about the landlord’s response to the resident’s requests for it to: Repair the front door. Repair a leak in the kitchen. Address drainage issues. The Ombudsman has also considered the landlord’s complaint handling as part of this assessment.

Salix Homes Limited (202301576)

The complaint is about: Increases in rent and service charges from 2021 onwards. The landlord's response to the resident’s reports of problems with communal services, including security, parking, and cleaning. The landlord's communications about relation to planned communal repairs. The level of consultation and information provided by the landlord concerning a planned cladding and heating system upgrade. The landlord’s complaint handling has also been investigated.

Somerset Council (202313492)

The complaint is about the landlord’s handling of: scheduling the resident's gas safety check appointments. the resident's vulnerabilities while dealing with his service requests.

Southern Housing (202216747)

The complaint is about: The level of increase in rent and service charges. The landlord’s handling of the resident’s report of antisocial behaviour (ASB). The landlord’s handling of repairs to the car park gate. The landlord’s handling of the resident’s request for a different parking space. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint raised in November 2022.

Southward Housing Co-operative Limited (202215781)

The complaint is about the landlord’s handling of the resident’s requests for reimbursement for the communal lighting and smoke alarm. The landlord’s complaint handling has also been considered.

Southwark Council (202333479)

The complaint is about the landlord’s: handling of reports of leaks, damp and mould and associated repairs. complaint handling.