Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Moat Homes Limited (202453000)

The complaint is about the landlord’s handling of the resident’s reports of a bedbug infestation at her property.

Southern Housing (202329798)

  REPORT COMPLAINT 202329798 Southern Housing 16 September 2025   Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]

Sovereign Network Group (202440787)

The complaint is about the landlord’s handling of the resident’s reports of: The installation of external wall insulation (EWI). A roof leak, damp and mould, and associated repairs. We have also considered the landlord’s complaint handling.

TBG Open Door Limited (202451000)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have investigated the landlord’s complaint handling.

City of Westminster Council (202422404)

The complaint is about the landlord’s response to the resident’s reports of leaks, damp, and mould in the property. The Ombudsman will also consider the landlord’s complaint handling.

Clarion Housing Association Limited (202219860)

The complaint is about the landlord’s handling of: Repairs in the property prior to letting. Repairs in the property after letting. Rehousing the resident. We also considered the associated complaint handling.