We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s complaints about: Fencing. Bias. Anti-social behaviour (ASB). Compensation for rent issues. Enquiry regarding a neighbour. We have also looked at how the landlord handled the complaint about its own complaint process as part of this investigation.
The complaint is about the landlord’s handling of the resident’s report of a leak and associated repairs.
The complaint is about the landlord's handling of the resident’s requests about windows repairs. We have also considered the landlord’s handling of the associated complaint.
The complaint is about Winchester City Council’s (the council’s) handling of: Repairs to a property provided as temporary accommodation while the resident was homeless. The eviction process from this temporary accommodation. A decision not to offer a property.
The landlord’s handling of the resident’s: Staff conduct concerns. Complaints about works to the car park. Damp and mould reports. The Ombudsman has also considered the landlord’s complaint handling.
The resident's complaint is about the landlord's handling of: Request for a discretionary move. Reports of issues with damp and mould. Reports of belongings being damaged due to the damp and mould. Reports of issues with antisocial behaviour (ASB).
The complaint is about the landlord’s handling of reports of damp and mould in the property.
The complaint is about the landlord’s handling of: Reports of a rat infestation and associated repairs. The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs to the bedroom. Associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of a neighbour preventing access to the communal garden. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.