London & Quadrant Housing Trust (L&Q) (202312433)
The complaint is about the landlord’s handling of the resident’s kitchen cupboard repairs. The Ombudsman has also assessed the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Barnet (202305686)
The complaint is about the landlord’s installation of a new kitchen in the resident’s property.
London Borough of Islington (202301133)
The complaint is about the landlord’s: Handling of reports of inappropriate motorbike parking. Handling of reports of a leak on 3 July 2023.
London Borough of Lewisham (202409565)
The complaint is about the landlord’s handling of the resident’s request for a kitchen fire door. The landlord’s handling of the complaint has also been considered.
Metropolitan Thames Valley Housing (MTV) (202318063)
The complaint is about the landlord’s handling of: Snagging issues at the property. Information given to the resident about the boarding of the loft. Repairs to the front and back doors.
Metropolitan Thames Valley Housing (MTV) (202415285)
The complaint is about the length of time taken by the landlord to carry out an intrusive survey and provide an EWS1 (external wall system) form. The Service has also considered the landlord’s handling of the resident’s complaint.
Notting Hill Genesis (NHG) (202313540)
The complaint is about the landlord's handing of: the resident's request for compensation, following a flood. the associated complaint.
Nottingham Community Housing Association Limited (202321189)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and noise. Request for a transfer and concerns about the landlord’s failure to consider his vulnerabilities.
One Housing Group Limited (202409695)
The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water at her property. Complaint.
Onward Homes Limited (202308587)
The resident’s complaint is about the landlord’s handling of her reports: It had failed to carry out grounds maintenance. Of repairs to external communal lighting. This Service has also considered the landlord’s complaint handling.