Clarion Housing Association Limited (202319186)
The complaint is about reported delays in communication from the landlord during the sale of the shared-ownership property, and the impact of these delays.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202401797)
The complaint concerns the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaints handling.
Cobalt Housing Limited (202318032)
The complaint relates to the landlord’s response to the resident’s concerns about damp.
Cobalt Housing Limited (202319550)
The complaint is about the landlord’s handling of the resident’s reports of: Rat droppings in the loft. Issues with the roof and guttering and subsequent damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Cross Keys Homes Limited (202205537)
The resident’s complaint is about the landlord’s handling of: rent antisocial behaviour (ASB) and noise nuisance the radiator a heat/carbon monoxide alarm staff and contractor conduct washing lines a “false entry” into the property windows a request to be moved In addition, we have considered the landlord’s handling of the associated complaint.
Haringey London Borough Council (202411782)
The complaint is about the landlord’s handling of reports of a leak from the roof and subsequent damp and mould.
Homes Plus Limited (202311851)
The complaint is about the landlord’s handling of the resident’s reports about loss of heating and hot water. This Service has also considered the landlord’s handling of the resident’s complaint.
Islington Council (202318442)
This complaint is about how the landlord handled a leak into the resident’s property.
Islington Council (202333414)
The complaint is about the landlord’s handling of the resident’s rehousing application.
LiveWest Homes Limited (202214073)
The complaint is about the landlord’s handling of reports of inappropriate parking.