Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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GreenSquareAccord Limited (202438382)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and associated repairs.

London Borough of Islington (202324831)

The complaint is about the landlord’s handling of the resident’s reports of pigeon guano on the communal area outside his back door. The Ombudsman has also investigated the landlord’s complaint handling.

Soha Housing Limited (202407710)

The complaint is about the landlord’s handling of its decision to remove a timber conservatory from the property.

Southern Housing (202332315)

The complaint is about the landlord’s handling of: A bathroom heating rail installation. The associated complaint.

Sovereign Network Group (202419762)

The complaint is about the landlord’s handling of: Anti-social behaviour (ASB) reports. The resident’s complaint.

Trident Housing Association Limited (202347952)

The complaint is about the landlord’s handling of the resident’s:

Great Places Housing Association (202341917)

The complaint is about the landlord’s handling of the resident’s reports about: repairs to the bathroom. anti-social behaviour (ASB). the associated complaint.

GreenSquareAccord Limited (202442055)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.

LiveWest Homes Limited (202318249)

The complaint is about the landlord’s response to the resident’s reports of noise disturbance by its contractors.

London & Quadrant Housing Trust (202226971)

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s complaint handling.