Birmingham City Council (202420180)
The complaint is about the landlord’s: handling of the resident’s reports of disrepair to the bathroom. complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Bristol City Council (202431904)
The complaint is about the landlord’s response to the resident’s: reports of damp and mould in her bedroom and associated repairs, including to a window. associated complaint.
East Midlands Housing Group Limited (202434304)
The complaint is about the landlord’s handling of: Damp and mould. The resident’s reports of boiler faults. A flood in the living room. Leaks under the kitchen sink. Gutter repairs. We have also investigated the landlord’s complaint handling.
Gateway Housing Association Limited (202445270)
The complaint is about the landlord’s handling of the resident’s reports of a leak.
Great Places Housing Association (202448198)
The complaint is about the landlord’s handling of radiator repairs at the property. We have also investigated the landlord’s complaint handling.
GreenSquareAccord Limited (202433034)
The complaint is regarding the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202442926)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including: the bathroom a leak in the kitchen grey water in the taps the electrical sockets the fire door The resident’s rent account.
Harlow District Council (202432277)
The complaint is about the landlord’s handling of: roof replacement works at the property and the associated temporary sheeting. damp and mould at the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Hyde Housing Association Limited (202328142)
The complaint is about the landlord’s handling of: Repairs to the resident’s footpath. The associated complaint.
Jigsaw Homes Group Limited (202424905)
The complaint is about the landlord’s handling of the resident’s reports about: A leak following disrepair works at the property. Staff conduct.