Stevenage Borough Council (202325937)
The complaint is about the resident’s request to the landlord to fit more storage cupboards and cover exposed gas pipes in the property’s kitchen.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Together Housing Association Limited (202317601)
The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance from her neighbour. complaint.
Together Housing Association Limited (202422693)
The complaint is about the landlord’s response to the resident’s reports of: Concerns about the roof. Damp and mould and the associated repairs.
Together Housing Association Limited (202438425)
REPORT COMPLAINT 202438425 Together Housing Association Limited 31 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Torus62 Limited (202440567)
The complaint is about the landlord’s handling of the repairs to the windows.
Vivid Housing Limited (202320014)
The resident’s complaint is about the landlord’s response to her reports about: Defects/snagging in a new-build property. The condition of her garden. We have also investigated the landlord’s complaint handling.
Vivid Housing Limited (202442572)
The resident’s complaint is about the landlord's response to his reports about: the condition of his windows. damp and mould and a roof leak.
WATMOS Community Homes (202426754)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Request to be moved. The Ombudsman has also considered the landlord’s complaint handling.
Adur District Council (202407076)
The complaint is about the landlord’s handling of the resident’s reports of: Overloaded bins and fly tipping. Items left in the communal hallway. A mailbox attached to a communal wall. A video doorbell and CCTV in a communal area. The associated complaint.
Birmingham City Council (202403026)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).