Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Milton Keynes City Council (202445243)

Decision Case ID 202445243 Decision type Investigation Landlord Milton Keynes City Council Landlord type Local Authority Occupancy SecureTenancy Date 27 May 2026 Background The resident reported antisocial behaviour (ASB) from neighbours to her landlord in […]

Norwich City Council (202329304)

  Decision Case ID 202329304 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 27 May 2026 Background The resident told us that she had experienced […]

Notting Hill Genesis (202500630)

Decision Case ID 202500630 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident reported a leak to the landlord. The resident then made […]

Peabody Trust (202418031)

  Decision Case ID 202418031 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 27 May 2026 Background The landlord sent the resident a section 20B service charge notice on 28 […]

Sandbourne Housing Association (202531664)

  Decision Case ID 202531664 Decision type Investigation Landlord Sandbourne Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident had reported ongoing antisocial behaviour (ASB) by her neighbour […]

Southwark Council (202410508)

  Decision Case ID 202410508 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 27 May 2026 Background The tenancy started on 28 August 2023. In […]

Sovereign Network Group (202408355)

  Decision Case ID 202408355 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident paid for an additional gate key fob, which was […]

Torus62 Limited (202339646)

  Decision Case ID 202339646 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background In May 2023, the resident reported issues with her staircase to the […]

Vivid Housing Limited (202502075)

  Decision Case ID 202502075 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 27 May 2026 Background The resident bought a new-build flat in 2023. In summer 2024 […]

A2Dominion Housing Group Limited (202410392)

  Decision Case ID 202410392 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 May 2026 Background The landlord carried out a kitchen and bathroom refit scheme, […]