Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Paragon Asra Housing Limited (202342452)

The complaint is about the landlord’s handling of the resident’s: Request for replacement windows. Reports of repairs to the back door. Associated complaint.

Paragon Asra Housing Limited (202428974)

The complaint is about the landlord’s handling of: the resident’s reports of mice infestations. record keeping. the complaint.

Peabody Trust (202318251)

The complaint is about the landlord's handling of the resident’s concerns about the kitchen upgrade and the conduct of contractors at the property.

Sanctuary Housing Association (202302230)

The resident’s complaint was about the landlord's response to the resident's reports about her water system and water quality.

Sovereign Network Group (202331273)

The complaint is about the landlord’s handling of the resident’s request to amend his tenancy.

The Extracare Charitable Trust (202415163)

This complaint is about the landlord’s handling of the residents: sales journey and commitments made during that process. associated complaint.

The Riverside Group Limited (202448613)

The complaint is about the landlord’s handling of the resident’s: Reports of repairs, leaks, damp, mould, and the condition of her property. Associated complaint.

LiveWest Homes Limited (202427894)

The complaint is about the landlord’s handling of: Damp and mould, water ingress and subsequent repairs to the bedroom ceiling. The resident’s concerns about asbestos. The Ombudsman has also considered the landlord’s complaint handling.

London & Quadrant Housing Trust (202443643)

The complaint is about: The landlord's handling of the resident’s reports about damp and mould. Complaint handling

Midland Heart Limited (202421885)

The complaint is about the landlord’s handling of: The resident’s report of damp and mould and requests for associated repairs. Window repairs. The residents associated complaint.