Moat Homes Limited (202210756)
The complaint is about the landlord’s handling of: A leak at the resident’s property and the associated repairs. A pest issue.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Origin Housing Limited (202435202)
The complaint is about the landlord’s handling of the resident’s reports of: Outstanding roof repairs. Condensation and damp in the property. We have also considered the landlord’s complaint handling.
Peabody Trust (202310582)
The complaint is about the landlord’s handling of: the resident’s reports of a leak and repairs to kitchen cupboards, the kitchen ceiling, and a faulty light. the resident’s reports of overgrown ivy affecting the property's windows. The Ombudsman has also investigated the landlord’s complaints handling.
Peter Bedford Housing Association Limited (202447782)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from October 2023 to December 2024. The resident’s concerns about communal electricity charges linked to her own electricity meter.
Regenda Limited (202422719)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Reports of window repairs. Formal complaints.
Rochdale Boroughwide Housing Limited (202431813)
The complaint is about the landlord’s handling of repairs to the garden and external doors.
Selwood Housing Society Limited (202414890)
The complaint is about the landlord’s handling of the resident’s reports about pests and weeds, subsidence, repairs at his home, and his concerns about roof safety.
Southern Housing (202403970)
The complaint is about the landlord’s handling of the resident’s: Request to be rehoused. Reports of antisocial behaviour (ASB). Reports of issues with communal entrances to the block. Reports of issues with parking. Request it changed her name on its systems. Associated complaint.
Southern Housing (202415124)
The complaint is about the landlord’s handling of: The resident’s reports about cracks to the bedroom ceiling. The associated complaint.
Sovereign Network Group (202442392)
REPORT COMPLAINT 202442392 Sovereign Network Group 29 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]