London Borough of Waltham Forest (202428160)
The complaint is about the landlord’s handling of the resident’s reports of no heating and hot water.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Milton Keynes City Council (202315355)
The complaint is about the landlord’s handling of the resident’s: Report of a blocked communal soil stack pipe. Associated complaint.
Moat Homes Limited (202341736)
The complaint is about the landlord’s: Response to the resident’s concerns over a leak into his property. Handling of the associated complaint.
Notting Hill Genesis (202219947)
The complaint is about the landlord’s handling of: Repairs and maintenance within the communal areas of the block. Antisocial behaviour (ASB) from gangs congregating in and around the block. The resident’s concern that he was paying for services that were not being provided and the level of the service charges and management fees. Its communication with the freeholder’s managing agent regarding the request for an External Wall System (EWS1) form. The related complaint. The Ombudsman has also considered the landlord’s record keeping.
Nottingham City Council (202211762)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Onward Homes Limited (202414592)
The complaint is about the landlord’s handling of the resident’s: Report that it breached data protection (GDPR) by disclosing she was an employee and resident to third parties. Reports of antisocial behaviour (ASB) caused by neighbours. Associated complaint.
Paragon Asra Housing Limited (202328053)
The complaint is about the landlord’s response to the resident’s: Request for information about her service charges. Associated complaint.
Peabody Trust (202312236)
The complaint is about the landlord’s handling of: Reports of issues with the heating and hot water. The associated complaint.
Peabody Trust (202325915)
The complaint is about the landlord’s handling of a rat infestation.
Peabody Trust (202417674)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould and the related repairs. Asbestos and the replacement of his flooring. We have also considered the landlord’s handling of the associated complaints.