We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord's response to the resident’s: concerns that the property is too cold and draughty. reports about the temperature of the water, problems with the water pressure and a chemical smell from the hot water cylinder. associated request for a combi boiler to be installed.
The complaint is about the landlord’s response to damaged personal property and contractor conduct during the resident’s temporary move. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and related repairs. The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of fly-tipping and waste in communal areas, and communication with the resident. Complaint.
The complaint is about the landlord’s handling of repairs to the roof.
The resident’s complaint is about the landlord’s refusal to pay for repairs to a fridge-freezer.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property and the associated repairs. Request for a management move.
The complaint is about the landlord’s handling of: the condition of the resident’s property on let and the handling of the linked repairs the resident’s report of a dog attack
The complaint is about the landlord’s handling of: damp and mould repairs while the resident was decanted the resident’s reports the kitchen was fitted without a sufficient gap for his fridge freezer the resident’s request for more electrical sockets in the living room the resident’s request to replace or compensate him for damage caused to mattresses while in the decant property
REPORT COMPLAINT 202400024 Vivid Housing Limited 12 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]