Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

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bpha Limited (202417102)

The complaint is about the landlord’s handling of a repair to the patio door of the resident’s home. We have also looked at the landlord’s handling of the resident’s complaint.

Eastlight Community Homes Limited (202232142)

This complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in his property. Reports of damage to his personal belongings. Request for rehousing.

ForHousing Limited (202415730)

The complaint is about the landlord’s: Response to the resident’s concerns about the standard of its repairs to her property. Complaint handling.

London Borough of Newham (202218560)

The complaint is about the landlord’s response to the resident’s reports of: A banging noise from the roof. Birds nesting in the extractor fan. A roof leak in August 2021. Low water pressure and banging pipes. We have also investigated the landlord’s: Complaint handling. Record keeping.