London & Quadrant Housing Trust (L&Q) (202413917)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and concerns about staff conduct. Associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
London & Quadrant Housing Trust (L&Q) (202416766)
The complaint is about: The landlord’s handling of repairs to leaking guttering and damaged window and the resident’s reports the required repairs were causing damp and mould. The Ombudsman has investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202419554)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak and damp and mould. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202419855)
The complaint is about the landlord’s handling of the resident’s: Report of outstanding repairs to a kitchen ventilation unit. Associated complaint.
London Borough of Barking and Dagenham (202216208)
The complaint is about the landlord's handling of the resident’s reports of pests being in her property. The Ombudsman will consider the associated complaint handling.
London Borough of Brent (202413027)
The complaint is about the landlord’s handling of the resident’s concerns about: Damp and mould, and associated repairs. A roof leak. An update to her household details. A request to install an additional light in the kitchen. We have also considered the landlord’s record keeping.
London Borough of Camden Council (202324855)
The complaint is about the landlord’s handling of the resident’s claim for a refund and compensation due to having no heating and hot water.
London Borough of Croydon (202405183)
The complaint is about the landlord’s handling of reports of damp and mould and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Havering Council (202416725)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
London Borough of Waltham Forest (202405702)
The complaint is about the landlord’s response to: The resident’s reports of an ongoing wastewater leak affecting his property. The associated complaint.