Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about the landlord’s handling of: The resident’s reports of high energy usage following the installation of a new heating system in August 2022. The resident’s reports of high energy usage following the installation of storage heaters in April 2024. The resident’s complaint about a guttering repair.
The complaint is about the landlord’s: Monitoring and management of a communal car park used by the resident. Complaint handling.
The complaint is about the landlord’s handling of reports about: the central heating system; leaks and associated repairs; the external fan to the bathroom; and bedroom window frames. We have also considered the landlord’s handling of:
This complaint is about the landlord’s handling of: the resident’s concerns about insurance claims. the resident’s concerns about a service charge increase. the resident’s reports of a leak affecting the property and subsequent internal damage. This Service has also investigated the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s: Requests for a replacement front door. Associated formal complaint.
The complaint is about the landlord’s response to the resident’s queries and concerns about her energy use. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of internal door repairs.
The complaint is about the landlord’s handling of: Repairs following a burst pipe. The resident’s application for compensation.
The complaint is about the landlord’s handling of: A leak into the property. Concerns about electrical safety.
The complaint is about the landlord’s: Response to the resident’s reports of a burglary at the property. Complaint handling.