Vivid Housing Limited (202341328)
The complaint is about the landlord’s: Response to the resident’s reports of repairs. Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Wigan Council (202320732)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the windows. The associated complaint.
Sanctuary Housing Association (202320521)
The complaint is about the landlord’s handling of the resident's hot water system repairs and replacement.
Accent Housing Limited (202327198)
The complaint is about the landlord’s handling of: Reports of damp and mould. Repairs to the kitchen.
Curo Places Limited (202320936)
The complaint is about: The landlord's handling of the resident's bathroom refit and the related loss of her belongings. The landlord's handling of the resident's formal complaint.
Jigsaw Homes Group Limited (202324511)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould and a request to replace the wet room. The associated complaint handling.
Jigsaw Homes Group Limited (202327207)
The complaint is about the landlord’s handling of reports that the resident’s windows had not been cleaned for 2 years.
London & Quadrant Housing Trust (202403327)
The complaint is about the landlord’s handling of the resident’s: Request for permanent rehousing and concerns it misplaced sensitive personal documents. Request for temporary accommodation. Reports of multiple outstanding repairs. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202400693)
The complaint is about the landlord’s handling of the resident’s reports of a communal roof leak and associated damp and mould.
Metropolitan Thames Valley Housing (MTV) (202231350)
The complaint is about the landlord’s handling of repairs to the resident’s front door. The Ombudsman has also considered the landlord’s complaint handling.