We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202342170 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured tenancy Date 28 January 2026 Background The resident brought a previous complaint about her landlord to […]
Decision Case ID 202515390 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a 2 bed flat with her […]
Decision Case ID 202343640 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 28 January 2026 Background The resident is an elderly person. He lives on the […]
Decision Case ID 202523046 Decision type Investigation Landlord The Sir Oswald Stoll Foundation Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 28 January 2026 Background Between August and November 2024 the resident said […]
Decision Case ID 202440514 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident reported 2 separate incidents of tiles falling from […]
Decision Case ID 202423257 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident reported a leak, which had caused damage to […]
Decision Case ID 202507914 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives in a 1-bedroom flat in a communal […]
Decision Case ID 202514723 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident lives with her 3 children in a 2-bedroom […]
Decision Case ID 202509686 Decision type Investigation Landlord Ability Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident lives in a flat within a supported housing building, […]
Decision Case ID 202400609 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident lives in a terraced property with her 2 children. […]